I am going to list this post factually. I am going to try to be as objective as possible. Was this Ponderosa a living piece of shit? Yes. Was I a total bitch? Yes.

It was more than a week ago. It was a Monday night. We picked our daughter up from college to come home for winter break. It had been a long day and we had nothing to eat the entire day. It was 6pm.
We came to Batavia, New York- which can only be described as a small town with not many dining choices. It was our last chance for food before being held hostage on the NYS Thruway. (They make it difficult for you to exit and get a meal.)
So, as we are driving past a Ponderosa Steak House, my partner and my daughter both say, “hey- let’s try there.” What the heck, I thought, it’s just about as quick as fast food because of the buffet. It’s all ready- just walk up and fix a plate.
So, we went in and there was a short line ahead of us. By that I mean there were three very large young men, who were also smelling heavily of reefer and laughing hysterically. I thought what a great place to eat when you have the muchies. We got to the register and the tall skinny man was wearing a mulberry colored dress shirt and name tag that identified him as some type of management person. He was giggling a little at the stoned guys and so was I. As I gave him our order, he was interrupted from listening to me by this really dirty looking man with a beer belly, his shirt covered in caked up food or sauce, and his greasy hair falling out of a ball cap. The manager shrugged as he walked away and said to me, “just because WE haven’t been busy all day doesn’t mean I wasn’t busy. I have been busy all day.” I’m not really sure how that related to what they were talking about but I said “oh”.
Now I will try to just give you the “bullet list” of what happened at the restaurant that night. You be the judge.
KEEP IN MIND THEY WERE SLOW.
- We ordered baked potato- the manager man said they were out of sour cream.
- We ordered sirloin tips -the manager said they were out of mushrooms.
- After going to a table, a waitress didn’t show up for a while so we proceeded to the buffet- she still didn’t show up so we had to ask for silverware. It was explained to us that they didn’t have any wrapped so we’d have to wait.
- We received our soft drinks minus the syrup- (just carbonated water). We were informed they were out of the syrup. They were “waiting for a truck”.
- The above photo is my daughter’s “Monterey Chicken”. What you don’t see is that the bottom was entirely black- solid. It had been burned badly but then disguised.
- My medium done steak tips were red inside.
- My partner’s rare sirloin had outside parts that hadn’t touched the grill- still red. On the outside.
- All of our baked potatoes were cold to the touch- but shriveled up. Even the margarine on them wouldn’t melt.
- The buffet was out of fried chicken, soup, cucumbers, onion, french dressing, italian dressing, and any meat selections.
- The buffet had spaghetti noodles that were hardened to a crusty light brown on top.
- The rolls were shriveled and really dark and dry.
- No one except that first manager had any Ponderosa issued clothing on. Everyone was wearing their own shirts, jeans, pants, etc. No nametags on anyone.
I tried taking a deep breath. Several. I felt like flipping a fork full of cold baked potato against the wall. I spotted a manager, three waiters, the dirty cook and the dirty salad bar man talking to each other next to the soda fountain. I got up with my plate of crappy meat chunks and cold potato and walked over. This is what I said.
- This is the worst food I have ever been served at a restaurant.
- This potato is too cold to melt butter- when was it cooked?
- I mean, this is all shit.
- How can you serve this? This whole restaurant is a dump.
- It is filthy.
- You are out of sour cream and mushrooms at a Ponderose steakhouse? Really?
- Get in your little car and go to the grocery store and buy some. And throw in a few two liters of Sprite so you can serve beverages.
- My daughter’s chicken was completely black on the whole bottom. Nice little disguise job.
- What a fucking dump this place is- why don’t you call your company and have them send you some uniforms.
- This place will be closed in less than a year.
- What a fucking dump.
- I can’t beleive I wasted my money on this. I should have just taken $40 out of my purse and pissed on it.
- I mean, I am sorry, but this is just outrageous- what a fucking dump this place is.
So. That’s what I said. The manager said, “excuse me”. He turned around and stomped up the hall- slamming his arm on the swinging kitchen door and skidding out on a filthy puddle to go back to the kitchen. The waitresses left with me shrugged and began to laugh.
He didn’t return so I went back to my table. My daughter was up at the salad bar because she couldn’t eat her dinner and she was starving. I watched as the manager stormed around the restaurant. A different waitress with no uniform came to my table and said, “do you have a reciept?” I said yes and gave it to her.
We waited. He stormed around. The stoned guys ahead of me in line were in the back corner laughing hysterically.
The manager approached our table. He was marching. His head was bright red. Beads of sweat dotted his forehead. He extended his hand and stomped cash and my receipt down on the table.
He said something like, “Here you go ma’am- is thirty eight dollars of my OWN money so that you don’t pay one penny for your meal tonight”.
I cut him off appologetically. “No- please, I do not want your own money.”
“No”, he said, “I insist you take this and I will not have my staff spoken to with such vulgar language that you used the F word! I must insist you leave my restaurant immediately.”
hahahahahaha. That was my happy fucking night at Ponderosa. Batavia, New York. Wait for it. They will be closed by this time next year.
Oh yeah, and my waitress? The really pregnant 17 year old with a lot of tattoos, and a bare belly in a short shirt? I left her a huge tip with the manager’s OWN money. Because her life must really suck to be pregnant and have to work in such a shithole. I would have given her the whole till if he offered it to me. She was really happy about it- quite amuzed- thanked me profusely and wished me a Merry Christmas.